What makes our products unique? +
Through rigorous R&D, our products are scientifically crafted with a deep understanding of human anatomy while prioritizing personalized comfort, support, and aesthetics.
Why do we love what we do? +
Innovation and insights are at the core of Tynor's DNA,which constantly drive us to create solutions that promote limitless living.
What problem are we solving? (Life-pillows) +
In today's fast-paced world, Tynor addresses sleep-related concerns and acknowledges the value of restful sleep. Their pillows offer unmatched comfort, promoting relaxation and well-being.
What problem are we solving? (Sports) +
In the realm of sports, Tynor aims to address and prevent sports-related injuries by providing specialized gear and orthopedic products tailored for athletes. Our focus is on enhancing sports performance while minimizing the risk of injuries, enabling athletes to perform at their peak potential with reduced chances of physical setbacks.
What problem are we solving? (Cure) +
In the context of orthopedic care, Tynor focuses on providing solutions for various musculoskeletal conditions and injuries. Our aim is to alleviate pain, aid in recovery, and offer support through a range of orthopedic products designed to enhance comfort, mobility, and overall well-being for individuals dealing with orthopedic issues.
Do Tynor products require professional guidance for use? +
While many Tynor products are designed for ease of use, it's advisable to consult with a healthcare professional or follow provided guidelines for proper usage, especially in complex cases or post-surgical recovery.
Are Tynor products suitable for all ages? +
Tynor manufactures products that cater to various age groups, from pediatric to adult orthopedic needs, ensuring inclusivity across different life stages.

Payment Policy

What payment methods do you accept? +
We accept various payment methods, including credit/ debit cards, UPI's, and other secure online payment gateways.
Is my payment information secure? +
Yes, we prioritize the security of your payment details. We utilize encryption and follow industry standards to ensure secure transactions.
Do you store my credit card information? +
For security reasons, we do not store credit card information. Payments are securely processed through encrypted gateways.
Are there any additional fees for using specific payment methods? +
We do not charge additional fees for most payment methods. However, some banks or payment processors may impose transaction fees.
Can I change the payment method after placing an order? +
You can't change the payment method once an order is placed. For any concerns, please contact our support team.
Do you offer cash on delivery (COD) payment? +
Yes, we provide cash on delivery as a payment option. The method is listed during checkout.
Is sales tax included in the displayed prices? +
Prices are displayed with included taxes, i.e. GST. The final amount with applicable taxes will be shown during checkout.
Can I request an invoice for my order? +
Yes, invoices are automatically generated for orders. You'll receive an invoice along with the order confirmation email.
What should I do if my payment fails or is declined? +
In case of payment failure, check your payment details or contact your bank. If issues persist, please contact our customer support team for assistance.


What are the shipping options available? +
We offer various shipping methods, including standard, expedited, and express delivery, depending on your location.
How can I track my order? +
Once your order is shipped, you'll receive order information related to tracking via email / SMS or both. You can also view the order shipment status from the My account section.
What is the estimated delivery time for orders? +
Delivery times vary based on location and chosen shipping method. Typically, orders are delivered within 5 - 7 business days for standard shipping and faster for expedited options.
Do you offer free shipping? +
Any information regarding shipping costs will be available to you on the product page. In case of occasional offers/promotions on particular selected products or order values, they may be mentioned on the product page/during checkout and under Terms and Conditions.
Can I change my shipping address after placing an order? +
You cannot change your shipping address after placing the order.
Do you ship internationally? +
Currently, we do not offer international shipping.
What happens if my package is lost or delayed? +
In case of a lost or delayed package, please contact our customer support team. We'll assist in tracking the shipment or initiating appropriate actions to resolve the issue.
Can I schedule a specific delivery date or time? +
Currently, we don’t offer the option to schedule specific delivery times. However, you can track your package to estimate its arrival.
What if I'm unavailable to receive the package upon delivery? +
Couriers usually attempt delivery multiple (2-3) times. If you miss the delivery, they may leave a notice with further instructions or attempt redelivery.

Return and Refund Policy

What is your return policy? +
We offer a 5 - 7 return period for eligible items. Please refer to our return policy for detailed instructions.
How do I initiate a return? +
Log in to your account, go to the order history, select the item, and follow the prompts to initiate the return process.
What if my item arrives damaged or defective? +
Contact us immediately upon receipt of the damaged or defective item. We'll arrange for a replacement or refund as per our policy.
How long does it take to process a refund? +
Refunds are usually processed within [number of days] after we receive the returned item and verify its condition.
Do I have to pay for return shipping? +
Return shipping costs may be covered by the customer unless the return is due to an error on the part of Tynor or a defective/damaged item.
Can I exchange an item instead of returning it for a refund? +
We may offer exchanges for specific items based on availability. Contact us for exchange inquiries.
Can I return an item purchased during a sale or promotional period? +
Unless stated otherwise, items bought during sale events or promotions are usually eligible for return under our regular return policy.
How will I receive my refund? +
Refunds are typically issued through the original payment method used for the purchase. If not feasible, alternative arrangements can be made upon request.
What happens to 'cash on delivery' refunds? +
Refunds are transferred as Tynor Cash to your Tynor Wallet for future purchases.

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